Refund & Return Policy 🔄

At Pop & Pearls, we strive to deliver fresh, crunchy, and high-quality snacks to your doorstep. Since our products are perishable food items, please review our refund and return policies below.

1. Returns

Due to the consumable nature of our food products (popcorn, makhanas, etc.), **we do not accept returns** for products that have been opened, unsealed, or consumed, unless they were delivered in a damaged or defective state.

If you receive a package that is visibly damaged, torn, or if you receive incorrect products, please contact us **within 24 hours of delivery**. You must provide clear photos of the damaged packaging and product items to process a claim.

2. Refunds and Replacements

Once your claim for a damaged, defective, or incorrect product is verified by our team, we will offer you the following options:

• Replacements: We will dispatch a fresh replacement package containing the correct items at no additional cost to you within 7 days.
• Refunds: If a replacement is not possible or if you prefer a refund, we will initiate a refund to your original payment method. The refund will be processed and credited within 7 business days.

3. How to Request

To initiate a return, replacement, or refund request, please send an email or WhatsApp message with the following details:

• Your Order Number (e.g. PP-YYYYMMDD-XXXX).
• A brief explanation of the issue (damaged box, incorrect items, missing items).
• Clear photos or a short video showing the seal status and condition of the received packaging.

4. Contact Us

If you need assistance with refunds or returns, please get in touch:

• Phone / WhatsApp Support: +91 89702 29120
• Email: support@popandpearls.com
• Support Hours: Mon-Sat, 10 AM - 6 PM IST